I think the same concepts could be extended to much of what libraries offer. Please read the original posts but essentiall the take-aways for me in these posts are that
- Tools (and services) we offer must integrate seamlessly in what people already do
- Tools (and services) we develop must outperform what is already available
- Tools (and services) must function perfectly 100% of the time
- Tools (and services) must include at least one feature to make things that make things measureably better
From the Chronicle article:
My assessment - the handwriting is on the wall. Can we as librarians read it?
Since 2003, faculty members across the disciplines have shown a marked decline in how devoted they are to libraries as information portals. Eighty percent of humanities scholars are still devoted to library research—although that may be not because they're traditionalists but because they can't yet get what they need in digital form. But only 48 percent of economists and 50 percent of scientists value libraries as gateways.
That should worry librarians whose budgets are eaten up by high-priced science journals. What if the designated users of those materials are sidestepping the library altogether?
Meanwhile, more than 90 percent of librarians still consider the gateway function of libraries as essential. "Obviously there is a mismatch in perception here"—one that librarians need to confront if they want to stay relevant to campus intellectual life, Mr. Schonfeld and Mr. Housewright caution.